Dick's package arrived from in America via New York where the Leviathan Agent Valente expedited it through customs. It then flew to Downey airport Chicago on one of Donald trump's private jets. This information is obtained when Charlie Bradbury hacks Dick's e-mails.
Pamela Barnes is a skilled psychic who helps Bobby discover who or what pulled Dean out of Hell. She holds a seance and learns it was a being named Castiel, but when she gets a glimpse of the angel, her eyes are burnt out and she becomes permanently blind.